Refund and Returns Policy

 

Thank you for shopping with 3D Master India. We are committed to providing genuine and quality 3D printing products, including 3D printers, filaments, resins, spare parts and accessories.

This Refund and Returns Policy explains the conditions under which products purchased from 3D Master India may be returned, replaced or refunded.

1. Eligibility for Return

A product may be eligible for return or replacement in the following situations:

  • The product received is damaged during transportation.

  • The product received is incorrect or different from the product ordered.

  • The product is received with a manufacturing defect, subject to verification.

  • Parts or accessories are missing from the package.

  • The product received does not match the specifications mentioned on the invoice/order, subject to verification.

All return or replacement requests must be reported within the applicable period mentioned below.

2. Return Request Period

Customers must contact us within 48 hours of delivery for:

  • Transit damage

  • Wrong product

  • Missing items/accessories

  • Visible physical damage

For manufacturing defects, customers should contact us as soon as the issue is identified and within the applicable manufacturer warranty period, where warranty coverage is provided.

3. Unboxing Video Requirement

For high-value products such as 3D printers and other machinery/electronic equipment, customers are strongly advised to record a continuous unboxing video from the time the package is opened until the product and accessories are fully inspected.

The video should clearly show:

  • The condition of the outer package.

  • Shipping labels.

  • Seals and packaging.

  • The product being removed from the package.

  • All accessories and components.

  • Any visible damage or missing items.

An unboxing video may be required to process claims relating to transit damage, missing components or incorrect products.

4. Products That Are Generally Non-Returnable

Due to the nature of these products, the following items are generally non-returnable once opened, unsealed, installed or used, unless the product is defective, damaged in transit, or incorrectly supplied:

  • 3D Printer Filaments

  • 3D Printer Resins

  • Opened or used resin bottles

  • Opened filament spools

  • Opened consumable materials

  • Spare parts that have been installed or used

  • 3D printer accessories that have been used

  • Products damaged due to improper installation, handling or storage

  • Products damaged due to misuse or incorrect printing/operating conditions

  • Products purchased specifically as clearance, sale or non-returnable items, where clearly mentioned on the product page

5. 3D Printer Returns

3D printers are precision machines and may require installation, calibration, firmware updates or troubleshooting.

If a customer experiences an issue with a 3D printer, 3D Master India may first provide technical support and troubleshooting assistance.

Depending on the nature of the issue, the product may be:

  • Troubleshot remotely.

  • Repaired.

  • Provided with replacement parts.

  • Replaced under applicable manufacturer warranty.

  • Returned for inspection and further action.

A return or replacement will not automatically be approved solely because a printer is not printing as expected. Printing results can depend on factors such as slicing settings, material, calibration, environment and operating conditions.

6. Defective Products

If a product is suspected to be defective, the customer may be required to provide:

  • Order/invoice details.

  • Photographs or videos showing the issue.

  • Product serial number, where applicable.

  • Error messages or screenshots.

  • Printing samples or test results, where relevant.

  • Any other information required for technical evaluation.

The product may be inspected by 3D Master India and/or the respective manufacturer/authorized service provider before a replacement or refund is approved.

7. Damaged Products During Shipping

Customers should inspect the package immediately upon delivery.

If the package appears severely damaged, crushed, punctured, wet or tampered with, the customer should:

  1. Take photographs of the package before opening it.

  2. Record an unboxing video.

  3. Inform 3D Master India as soon as possible.

  4. Provide photographs/videos and order details for assessment.

Claims without sufficient evidence may be subject to verification with the logistics provider.

8. Wrong or Missing Product

If you receive a product different from what you ordered, or any item/accessory is missing, please contact us within 48 hours of delivery.

After verification, we may arrange:

  • Replacement of the incorrect product.

  • Shipment of the missing item.

  • Return of the incorrect product, where required.

9. Return Shipping

Where the return is due to an error on our part, such as:

  • Wrong product supplied

  • Confirmed transit damage

  • Confirmed manufacturing defect

3D Master India may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns arising from customer preference, incorrect ordering, incompatibility caused by the customer’s selection, or other reasons not attributable to 3D Master India, return shipping costs may be borne by the customer, where a return is approved.

10. Refund Policy

Where a refund is approved, the refund will generally be processed after the returned product has been received and inspected.

Refunds may be issued through the original payment method or another appropriate payment method, subject to payment-provider/banking procedures.

The refund amount may exclude non-refundable charges, shipping charges or other applicable costs where permitted and where the return is not due to an error or defect attributable to 3D Master India.

11. Replacement

Where a replacement is approved, the replacement product will normally be dispatched after the returned product has been received and/or the claim has been verified.

Replacement availability may depend on stock availability.

If the same product is unavailable, 3D Master India may offer an alternative solution, including a suitable replacement or refund, as applicable.

12. Warranty

Products covered by a manufacturer’s warranty will be handled according to the applicable warranty terms and conditions of the respective manufacturer.

Warranty does not normally cover damage caused by:

  • Misuse or negligence.

  • Physical damage.

  • Incorrect installation.

  • Unauthorized modification or repair.

  • Electrical damage or unsuitable power supply.

  • Improper storage.

  • Normal wear and tear.

  • Consumable parts, where excluded by the manufacturer.

  • Use contrary to the manufacturer’s instructions.

Warranty claims may require inspection or approval from the manufacturer or authorized service center.

13. Cancellation of Orders

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been processed, packed or shipped, cancellation may not be possible.

If cancellation is accepted after payment has been made, any applicable refund will be processed according to the circumstances of the order and payment method.

14. Refunds for Pre-Order or Special-Order Products

Products purchased under pre-order, special-order, customized-order or procurement arrangements may be subject to specific cancellation and refund conditions communicated at the time of purchase.

15. How to Request a Return or Replacement

To request a return, replacement or refund, please contact us with:

  • Order number

  • Customer name

  • Registered mobile number/email address

  • Product name

  • Date of delivery

  • Reason for return/replacement

  • Photographs and/or videos showing the issue

Please do not send any product back without receiving return instructions from 3D Master India.

16. Inspection and Approval

All return, replacement and refund requests are subject to verification.

Submitting a return request does not automatically guarantee approval.

3D Master India reserves the right to reject a return, replacement or refund request if the product does not meet the conditions of this policy or if the issue is determined to be caused by misuse, improper handling, installation, storage or operation.

17. Policy Changes

3D Master India reserves the right to update or modify this Refund and Returns Policy at any time.

18. Contact Us

For any return, replacement or refund-related queries, please contact:

3D MASTER INDIA

Website: 3dmasterindia.in

Email :  contact@3dmasterindia.in

Please provide your order number when contacting us so that we can assist you promptly.

 

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